In the southern Swedish town of Hässleholm, we have visited Bil & Husvagnsservice / Däckexperten AB. 42-year-old David Storm took over the workshop in 2013, which was originally founded in 1981. Since the takeover, he and his team have managed to develop the business in an impressive way and multiply the turnover. In the autumn of 2024, the company replaced its workshop and customer management system for the last 14 years with TriSys - and they have in no way regretted it.
It was at a mini-fair in Gothenburg - held by BDS - that David Storm first came across TriSys. Subsequently, Andreas Lundgren from the HDBsystem AB (TriSys dealer) paid the workshop a visit - and on the same day, David Storm decided to switch from Infoflex to TriSys.
"We wanted a flexible and user-friendly system with development opportunities. We got that! At the same time, we have a system where the developers listen to us - and which is continuously developed and improved at a speed that is absolutely incredible."
David Storm with his wife Therese, who also works at Bil & Husvagnsservice / Däckexperten AB
In the customer reception, all important functions are handled simply and intuitively in TriSys. Quotations are prepared, which can easily be converted into job cards. Necessary spare parts are ordered, and an appointment is booked in the workshop calendar. If a customer needs a loaner car, the administration of rental cars also takes place here.
"Offers are prepared in no time. In our solution, TriSys imports working hours from Autodata via BilXtra. Although BilXtra is our preferred supplier of spare parts, we also have direct access to other catalogues via TriSys – including Mekonomen. At the same time, we use the system's inventory module and barcode scanner to manage common consumables such as engine oil, light bulbs, etc."
David Storm wants to run a modern workshop – both internally and externally – and TriSys contributes greatly to this.
"We simply spend less time on administrative tasks - and this can be clearly seen as we have a significant increase in the invoiced time. It has also become easier for our customers to be a customer with us. Customers can book appointments online themselves. Communication with customers is easily handled via the system's 2-way SMS, which also supports digital signing of quotes. In this way, we avoid calling in vain - or at an inconvenient time for the customer - and ensure that the legal basis is in place for the work we do. With our NETS solution, payment for the customer is also easily handled via credit card or smartphone."
In the workshop, 3 mechanics work, all of whom log in and out via smartphones on the tasks they are assigned. In cases where necessary, the phone's camera is used to document e.g. flaws and deficiencies in a vehicle.
Approximately half of the customers of Bil & Husvagnsservice / Däckexperten AB are private customers
”We are really happy with the opportunity with photo documentation and use it a lot in our dialogue with customers. At the same time, the work performed is registered automatically and digitally via digitalservicebook.com. This way, customers have easy access to and complete control of the service history of their vehicle.”
At Bil & Husvagnsservice / Däckexperten AB, half of the customers are business customers
The customers are split 50/50 between private and business. The same applies to the approx. 500 set of tires that the workshop's tire hotel has room for and which are managed in TriSys. With just one click, a wheel change is added to a job card on a vehicle that has a set of tires stored in the tire hotel. As an additional service for customers who need to drop off or pick up vehicles outside regular opening hours, the workshop has a key slot for drop-off. For pick up a key box system with three compartments is used each of which can be opened by means of a code that is sent via SMS.
In connection with the switch to TriSys, the company's financial system has also been changed from Visma to Fortnox.
Tire hotel with space for 500 sets of tires at Bil & Husvagnsservice / Däckexperten AB
"The work with bookkeeping has become less time-consuming and our bookkeeper now only reconciles the accounts once a week."
David Storm also greatly appreciates that TriSys is not license-controlled at user level. All employees have access via PC, tablet or smartphone.
"I use access via tablet a lot – also from home when needed. Sometimes in the evening if I need to get an overview - or days where I must stay at home".
The TriSys solution at Bil & Husvagnsservice / Däckexperten AB
TriSys is modular so that it can be adapted to each individual workshop. In addition to the standard solution, Bil & Husvagnsservice / Däckexperten AB uses the following additional modules:
- Extended search by registration number = 1 click to get both vehicle and owner information
- 2-way SMS system / SMS digital signature
- Online booking
- Tire hotel
- NETS integrated payment solution
- Inventory module
- Online booking
Extra integrations:
- HaynesPro
- Autodata
- Autofrontal
- Alldata
- DigitalServicebook
- Fortnox (ERP)
About Bil & Husvagnsservice / Däckexperten AB
Reception/registration at Bil & Husvagnsservice / Däckexperten AB
In 1981, Bengt Malm and Jan Bjerkebo formed Bil & Husvagnsservice HB in Hässleholm. The two friends had been working at an authorized Toyota workshop since 1977.
As the company name suggests, the workshop originally worked with both cars and caravans. Today, however, it is primarily cars that are serviced and repaired in the workshop.
David Storm (current owner) was himself trained as a mechanic at Bil & Husvagnsservice HB in 2002.
In October 2013, David Storm took over the company, which at the same time changed its business form to a limited company - Bil & Husvagnsservice AB.
After the takeover, the premises were renovated and expanded with two lifts for the total of four lifts that the workshop has at its disposal today. At the same time, investments have been made in modern troubleshooting instruments and IT.
In 2023, the company was expanded to also be a tire center – Däckexperten.